Shipping policy
Shipping Policy
Thank you for choosing Boxwen Sports. We are committed to getting your gear to you quickly and safely so you can get back to training.
1. Order Processing
- All orders are processed within 1-3 business days of payment confirmation.
- Orders are not processed, shipped, or delivered on weekends or public holidays.
- During periods of high demand, such as new gear drops or sales, processing may take a few extra days. We will notify you by email if your order is significantly delayed.
2. Shipping Rates & Delivery Times
Shipping charges are calculated and displayed at checkout. Delivery estimates begin once your order has shipped.
Delivery Timeframe: We aim to deliver all orders within 14 business days of dispatch. Delays caused by customs clearance, carrier issues, or extreme weather may extend this period.
3. Shipment Confirmation & Tracking
Once your order ships, you will receive a confirmation email with your tracking number(s). Tracking information is typically active within 24 hours of dispatch.
4. Damaged or Lost Shipments
We take care to pack every order securely. If your order arrives damaged, defective, or incorrect:
- Contact us at boxwensports@gmail.com within 48 hours of delivery.
- Include your order number and clear photos of the item and packaging.
- Keep all packaging materials until the issue is resolved.
After verification, we will arrange a replacement or refund in line with our Return & Cancellation Policy. If your shipment is lost in transit, we will work with the carrier to resolve the issue and will contact you with a replacement or refund.
5. International Shipping
We ship to destinations including all 27 European Union countries, the United States, the United Kingdom, the United Arab Emirates, Australia, and Canada. Available shipping options and charges for your delivery address are displayed at checkout. International orders may be subject to import duties, customs fees, and taxes (including VAT), which are charged when the shipment reaches your destination country. These charges are the customer's responsibility, and Boxwen Sports has no control over them.
6. Missing a Parcel?
If your tracking shows "Delivered" but you have not received your order, please:
- Check around your property and with neighbors or household members.
- Contact us at boxwensports@gmail.com within 48 hours with your order number.
We will investigate with the carrier and help resolve the issue.
7. Incorrect Address
Please make sure your shipping address is correct at checkout. Boxwen Sports is not responsible for orders delivered to an incorrect address provided by the customer. If you need to update your address, contact us before your order ships.
Contact Us
Boxwen Sports
Email: boxwensports@gmail.com