Refund policy

Return & Refund Policy

Last updated: 08/10/2026

At Boxwen Sports, we want you to be happy with your gear. If you are not satisfied with your purchase, this policy explains how returns, refunds, and cancellations work.

1. Return Window

You may return most items within 14 days of receiving your order. Requests made after 14 days will not be accepted.

2. Eligibility for Returns

To qualify for a return, the item must:

  • Be unused, unworn, and in its original condition.
  • Be in its original packaging, including plastic wrap, tags, and labels.
  • Come with proof of purchase (order number or receipt).

3. Non-Returnable Items

We cannot accept returns for:

  • Items that have been used, washed, damaged by the customer, or altered.
  • Items returned without original packaging or tags.
  • Custom-made or personalized products (such as gloves with custom logos or printing).
  • Gift cards.
  • Items returned after the 14-day window.

Hygiene note: Because gloves and protective gear are worn close to the body, we can only accept returns of these items if they are unused and still sealed in their original packaging.

4. How to Request a Return

  1. Email us at boxwensports@gmail.com within 14 days of delivery.
  2. Include your order number, the item(s) you want to return, and the reason for the return.
  3. Wait for our approval and return instructions. Please do not send items back without approval.
  4. Ship the item to the address we provide and keep your tracking number.

5. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or is not what you ordered:

  • Contact us within 48 hours of delivery at boxwensports@gmail.com.
  • Include your order number and clear photos of the item and packaging.
  • After verification, we will send a replacement or issue a full refund, including return shipping costs.

6. Refunds

  • Once we receive and inspect your return, we will email you to confirm whether your refund is approved.
  • Approved refunds are issued to your original payment method within 5-7 working days. Your bank or card provider may take extra time to show the credit.
  • If you prefer, you can choose store credit or an exchange instead of a refund.
  • Original shipping charges are non-refundable, except when the return is due to our error (damaged, defective, or incorrect item).
  • Return shipping costs are the customer's responsibility, except for items that were damaged, defective, or incorrect.
  • If an item fails inspection (for example, it shows signs of use), we may refuse the refund or issue a partial refund. We will contact you before doing so.

7. Exchanges

If you need a different size or color, contact us within 14 days of delivery. Exchanges depend on stock availability. If the item you want is out of stock, we will offer a refund or store credit.

8. Order Cancellations

  • You can cancel your order at any time until it has been fulfilled (shipped or dispatched).
  • To cancel, email boxwensports@gmail.com with your order number as soon as possible.
  • Once an order has shipped, it can no longer be cancelled, but you may return it under the 14-day return policy above.
  • Refunds for cancelled orders are processed to the original payment method within 5-7 working days.

9. Lost or Missing Orders

If your order shows as delivered but you haven't received it, please contact us within 48 hours at boxwensports@gmail.com. See our Shipping Policy for more details.

10. Contact Us

Boxwen Sports
Email: boxwensports@gmail.com