Refund & Return Policy
At Boxwen Sports, we stand by the quality of our gear, and we want every customer to feel confident in their purchase. We know that finding the right fit, whether it's gloves, wraps, or heavier equipment, isn't always easy, and if you aren't satisfied with your purchase, we're here to help you get back in the ring.
1. The 15-Day Guarantee
You have 15 calendar days from the date of delivery to decide if your gear is the right fit for your training needs. This window gives you enough time to try out your equipment, check the sizing, feel the materials, and make sure it meets your expectations before committing.
If 15 days have passed since the date your order was delivered, unfortunately, we cannot offer you a refund or exchange, regardless of the reason. We recommend inspecting your gear as soon as it arrives and reaching out to us promptly if there is any issue, so we can resolve it well within this window.
2. Conditions for Return
To be eligible for a return, your item must meet the following criteria. These conditions exist to ensure that all returned products can be properly inspected, and where applicable, safely resold or restocked:
- The product must be undamaged and in the same condition that you received it, with no signs of alteration or misuse.
- It must be returned in its original packaging, including any tags, inserts, or protective materials it came with.
- Items showing signs of heavy use, sweat, or wear cannot be returned. This applies particularly to gloves and wraps, for hygiene and safety reasons, as these items come into direct contact with skin during use.
- Any accessories, manuals, or free items included with your order must also be returned along with the main product.
If a returned item does not meet these conditions, we reserve the right to deny the return or refund, and the item may be sent back to you at your expense.
3. Your Options: Refund or Replacement
Once we receive and inspect your returned parcel, our team will confirm that it meets the conditions outlined above. From there, you can choose one of the following two options:
- Refund: We will process a return of your money to your original method of payment. Please note that all refunds are subject to a 10% processing and restocking fee, which is deducted from your total refund amount. This fee helps cover the cost of inspecting, repackaging, and restocking returned items.
- Replacement: If you prefer an exchange rather than a refund, we can send out a replacement product of the same value. Replacements are exempt from the 10% fee, since no restocking or repackaging is required on our end in the same way.
Please allow a reasonable processing time once your return is received for us to complete the inspection and issue your refund or dispatch your replacement.
4. How to Initiate a Return
To start a return, please contact our support team at boxwensports@gmail.com with the following information:
- Your order number
- Photos clearly showing the current condition of the product
- A brief description of the reason for the return
Once we receive this information, our team will review your request and provide you with the return shipping address along with detailed instructions on how to send the item back to us.
Customers are responsible for paying their own shipping costs for returning items, unless the product arrived defective or damaged, in which case we will cover the return shipping. Please keep in mind that refund totals will reflect the original purchase price minus the 10% processing fee, as outlined above, and shipping costs (original or return) are generally non-refundable unless the item was defective.
We appreciate your understanding of these policies, and our support team is always happy to answer any questions you may have about a return or exchange.